Refund policy

Arrives perfect, or we replace it

If your artwork arrives damaged, faulty or not as described, let us know through our Report a problem form within 30 days of delivery, and we will reply so you can send a photograph of the issue. We will send a replacement free of charge, or a full refund if you prefer.

Please unpack and check your artwork within 48 hours of delivery, and keep the packaging until you have. If anything is wrong, email us straight away with a photo of the artwork and the box.

Changed your mind?

You may cancel your order within 14 days of receiving it. Let us know by email within that time, then return the artwork unused and in its original packaging within a further 14 days. Return postage is your responsibility, and we recommend a tracked and insured service. Your refund will be issued to your original payment method within 14 days of the artwork reaching us, or of you showing proof of sending, whichever is sooner.

Bespoke commissions are created to your own specification and cannot be returned for a change of mind. This does not affect your rights if a piece arrives damaged or faulty.

Before you send anything back

Please contact us first so we can give you the correct return address and help with packaging. Items sent without contacting us may be delayed.